Terms of Sales
Object :
These general conditions of sale define the terms and conditions applicable to all product quote requests made on the Nascom website. They can be consulted at any time on the site and take precedence over all other conditions stipulated in any other document, except in the event of prior, express and written exemption.
By placing an order on our platform, you fully and unreservedly accept the provisions set out below.
1. ORDER AND VALIDATION:
1.1. Ordering: When ordering, please ensure you provide accurate and up-to-date information. Nascom reserves the right to refuse any order in the event of non-compliance with the conditions set out.
1.2. Validation of the Order: Validation of your order is done through acceptance of these general conditions of sale. It constitutes a contractual commitment between the customer and Nascom.
2. QUOTE REQUEST:
2.1. Request Submission: When submitting a quote request on our site, please ensure you provide accurate and up-to-date information. Nascom reserves the right to refuse any request that does not comply with the stated conditions.
2.2. Validation of the Request: Submitting a quote request on our site constitutes a request for additional information and does not constitute a contractual commitment. Nascom reserves the right not to respond to all requests.
3. PRICES AND INFORMATION:
3.1. Price: The pricing information provided in the quote is indicative and may be subject to change. Final prices will be specified in the final quote issued by Nascom.
4. RESPONSE AND DEADLINE:
4.1. Response to Request: Nascom undertakes to review each quote request as quickly as possible. The response may include additional information on the requested products and details on ordering methods.
4.2. Deadlines: Processing times for quote requests may vary depending on the complexity of the request and product availability. Nascom will inform the requester of the estimated times.
5. VALIDITY OF THE QUOTE:
5.1. Validity Period: Quotes issued by Nascom have a specified validity period. After this period, Nascom reserves the right to re-evaluate prices and conditions.
6. PRICES AND PAYMENT TERMS:
6.1. Price: Product prices are subject to change at any time. The prices applied will be those in effect at the time the order is placed.
6.2. Payment Terms: When paying for purchases, Nascom guarantees the security and confidentiality of the banking information transmitted during the transaction.
7. DELIVERY:
7.1. Delivery Times: Delivery times are given as an indication. Nascom undertakes to ship products as quickly as possible, but cannot be held responsible for any delays.
7.2. Delivery Costs: Delivery costs are specified at the time of the order and are the responsibility of the customer, unless otherwise indicated.
8. REFUND:
In the event of order cancellation, we scrupulously comply with the clauses stipulated in the contract, thus guaranteeing a refund process in accordance with established standards.
9. GUARANTEES AND LIABILITY:
9.1. Guarantees: Nascom undertakes to provide products that comply with the specifications mentioned on the site. Any complaints must be addressed as soon as possible through our customer service.
9.2. Liability: Nascom cannot be held responsible for indirect damage resulting from the use of its website or the inability to use its services.
10. PROTECTION OF PERSONAL DATA:
Nascom is committed to protecting the privacy of its customers. Personal data collected when ordering is processed in accordance with our privacy policy.
11. APPLICABLE LAW AND JURISDICTION:
These general conditions of sale are governed by current Tunisian legislation. In the event of a dispute, the Tunisian courts will have jurisdiction.
By placing an order on the Nascom website, the customer acknowledges having read and accepted all of the general conditions of sale in force. Nascom reserves the right to modify them at any time and without notice.